Why Building Relationships in Your Organisation Can Mean Less Conflict*

I stood at the front of the classroom, and felt my face go red and my ears fill with static. It was the end of a day-long conflict resolution workshop for an organisation, and my co-trainer and I had just asked the participants what they were taking away from the training. The first person to respond said, “It was so nice to go to lunch with some of my colleagues and talk about non-work things. It made me realize we never take the time to do that at work.” My first thought was, “Oh, that’s just great: the best thing about the training was the break.” But then, as my wounded pride faded, I realized that, actually, she had just summarized the entire message of the training: Building relation

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