Public Workshops

Preparing for Difficult Conversations

March 20th, 2018 

6:30 - 9:30 pm

Do you need to have a difficult conversation with a friend, family member, or co-worker, but you feel unprepared?


Does someone you care about want to talk with you about a disagreement you have, and you just want to run and hide?

Preparation can go a long way. Come to this workshop to create a plan to make the conversation go better than you expect!

In this workshop, you will:

  • Develop a clear idea of what you are hoping to get out of the conversation, and a plan to get there;

  • Explore how ready you are to have the conversation, and determine what you could do to feel more ready;

  • Think about what you know about the motivations and perspectives of you and of the other person;

  • Fine tune the key messages you want to communicate; and

  • Explore your options.

This workshop may be helpful if:

  • You have an upcoming mediation or negotiation in which you know that difficult issues will come up;

  • You have been avoiding someone, and you know the longer you wait the worse it will be;

  • You need to give someone difficult feedback, and you don't think they will take it well;

  • You have been sitting on a long standing grudge or negative feelings, and you want to clear the air.

For more information about the content of the workshop, read my blog post, "Preparing for Difficult Conversations"

"It is many months later and I still think back on the approach and lessons I learned in 'Preparing for Difficult Conversations.' Brook was welcoming, inclusive, and her presentation style was incredibly accessible. This is a high value workshop for a very affordable price, and  Brook is super generous with her resources and time after the session. I would recommend it to anyone, even if they don't have a specific conversation to prepare for. "

- Lee-Anne, Workshop Participant


"Brook is a skilled facilitator and is very knowledgeable on her subject.  She took the time to structure the workshop from a place of empowerment by talking about the complexities of power within a conversation, and how we can build our power.  I especially liked that during workshop there were different formats of learning using worksheets and role-plays.  It was so much easier to plan out the kind of conversation I wish to have through these different exercises, as opposed to just thinking about it in my head and getting anxious!  I really liked that the goal of the workshop isn’t to have the perfect answer or conversation, but begin exploring what you know, what you don’t know, and how you can know more and set about planning.  The workshop I went to was 3 hours on a work day evening, and the time went by so fast!  I highly recommend it." 

- Jenny, Workshop Participant

"Brook is an excellent facilitator. I got so much out of a 3-hour session with her, and yet it didn't feel forced or pressured. She presented an accessible framework that I have already applied in my own life and shared with others multiple times. I feel a lot more comfortable asking myself: What do I hope to get out of this conversation? Do I need to have it? Is there another way I can raise this, keeping in mind what I know about the other person? And a tough one: How may I be challenging to the other person? (Mind=blown!). It was exactly what I was hoping for. A good mix of full group interaction, personal reflection, and sharing in pairs. I'm grateful for these new tools in my toolbox, and have already shared her blog and resources with friends and colleagues. I highly recommended Brook's Preparing for Difficult Conversations workshop if you want to stretch yourself and become a better communicator (which of course means - listener)."

- Jules Phillips, Workshop Participant



Custom Conflict Resolution Workshops

Learn the basics of conflict resolution and constructive communication in a group setting.  Facilitation using popular education and experiential learning models. 


Topics include:

  • Understanding underlying concerns, feelings, needs, and values that drive a conflict;

  • Constructive communication and active listening;

  • Different conflict and personality styles;

  • Active listening for conflict resolution;

  • Analyzing conflict and power dynamics, and determining most effective approaches to resolution;

  • Identifying triggers and strategies to de-escalate;

  • Preparing for difficult conversations.

Upcoming Workshops

Preparing for Difficult Conversations

215 Spadina Ave, Toronto, ON 6:30 - 9:30 pm


A little preparation can go a long way toward making a difficult conversation go well!


Taking the Loving Route in Relationship Conflict

This one-day workshop for couples will explore ways of approaching disagreements that can lead you in better directions.


Send me an email to be added to my mailing list for notification of upcoming workshops.


"Taking the Loving Route" is a focused and thoughtful foray into working on relationship conflict. It offered accessible theory as well practical skills, and opened many doors for me! I grew both personally and professionally. The trainers created a wonderful space in which to learn, reflect, and take meaningful risk. Thank you!"


Karen B. K. Chan

Sex & Emotional Literacy Educator


"Thanks so much to Brook for a really great workshop. I learned so many great things from her. It was a perfect amount of information (i didn't feel overloaded) and I really appreciate that she gave us insight into how we can apply the things we learned to our lives.  I have a good sense of how to practice what we learned from her. I have told to so many people in my life the things I learned in her workshop!"


- Joanna, workshop participant

Brook Thorndycraft
Mediation, coaching, and training for families, workplaces, and individuals.

65 Wellesley St East, Suite 402

Toronto, Ontario, M4Y 1G7